Terms and Conditions

Billing Currency

All transactions are billed in Australian (AUD) dollars.


Invoices are produced automatically when your payment is successful or as part of the online ordering process. The invoice is automatically emailed to the nominated person.

Payment Methods

We accept Visa, MasterCard, American Express credit/debit cards and EFT as payment methods.
For online credit card payments, we take commercially reasonable measures to establish a secure connection (secure socket) with your web browser and our payment system. We also take all appropriate steps to protect any information you share with us.


A surcharge maybe added under some circumstances to the invoice value to cover the costs of providing the transaction.


The magnetic backings used on our badges are not suitable for use on people with any form of heart pacemaker or electronic implant. The magnetic field caused by the magnets may interfere with these devices.
The magnetic backing used on the back of the badges may be a choking hazard and should not be swallowed. Keep magnets away from young children.


Name Badges provided by Name Badges Direct are covered by our quality warranty for a period of 12 months.
Warranty covers faulty materials and/or workmanship only. Warranty does not cover equipment, which has been abused, subjected to heat, chemicals or used for any other purpose than it was intended.
Warranty does not cover normal wear and tear nor does it cover printing variations of colours within an acceptable range of 10%.
We print in a CMYK process and it is normal that colour variations with occur.It is very dependent of the resolution of the original file. File sizes below 100Kb cannot be guaranteed of the colour result of unspecified colours.
If you are unsure or require colour matching please order full service badges through www.badgeworld.com.au . The setup charge includes colour matching to Pantone colours specified in the order


Goods can be returned under the following circumstances:
1. There are faulty materials or workmanship
2. Printing/layout is different from the created artwork. (Please note slight variations in colour due to the printing process are not grounds for the return of goods)
3. Spelling and or graphic mistakes made by Name Badges Direct
4. Goods damaged in transit ( If transit insurance has been paid)
5. We are happy to assess replacement of goods if we receive an email notification from you within five working days of delivery of the goods. Please email sales@namebadgesdirect.com.au.
Upon receipt of your email, we will send you a confirmation email with details about where to return your goods. Assessment will be completed with 48 hours of receipt of goods. You will be advised of the outcome.
If you require replacement badges sent before returning the original badges a new invoice will be created. This will require payment prior to the dispatch of the replacement badge order. The replacement badges are normally produced and dispatched the next business day*.
Once the original badges have been received by us and assessed to be faulty you will be credited the cost of producing and sending the replacement badges.
Please note: Goods must be returned within 7 days from date of advising Name Badges Direct of the claim. Goods must be in original packaging and have not been used for a claim to be considered. Any goods that are deemed to be faulty or covered by an legitimate claim.

Badges Lost in Transit

Name Badges Direct uses 3rd party providers for deliveries. You have the option to insure your good against loss and damage while in transit to its destination.

See delivery Delivery Terms for further details.

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