Frequently asked Questions
What are the size of the badges?+
The best answer is that it varies from style to style. 76mm x 25mm is the most popular size in the market today and is suitable for most individuals and businesses. The other sizes available are 80mm x 30mm, 70mm x 30mm, 64mm x 19mm and 70mm x 17mm
What are the base colours of the badges?+
Again, the best answer is that it varies from style to style. The possibilities iclude white, brushed silver, matt silver, brushed gold, silver and gold metal.
What are the badges made of?
There are three (3) offerings of material. Plastic is the entry level material, The next is our unique Digital Metal, metal on the front and back that sandwiches a plastic core. The premium style is a light full metal alloy for those who appreciate real quality.
What is the maximum and minimum quantity of badges?+
The minimum is One (1) and there is no maximum quantity.
Can I see a proof of every name?+
Yes. You are prompted to enter the quantity of badges required at the first stage. A name cell will be produced for every badge. Enter the name and you will see it on the badge in the position you choose from the first badge.
I need more than 1 badge, do I have to design it more than once?+
No. If all your badges will have the same layout and the only differences are the names, you only need to design your badge template once.
What if some of the names in my list are very long, will they get cut off in production?+
No, it will not get cut off. You have full control over the size of text for each badge. You are in full control of the design/layout of each badge.
How does the magnet fastener work?+
There is a metal plate on the back of the badge. The magnet part of the badge goes on the inner side of the garment and "attracts" to the metal plate to hold it in place.
Do I need to pay first before the badges are despatched?+
Yes, payment is required before any goods are produced and dispatched. Payment is by credit cards only. MasterCard, Visa and Amex are accepted.
I've just placed and paid my order and I made a mistake. What do I do?+
Please email us immediately at firstname.lastname@example.org with your invoice number.
Can you print in full colour and does that affect the pricing?+
Yes we print directly onto the badges in full digital colour high resolution. The number of colours or combination of colours is unlimited and does not affect the pricing.
How long is my order going to take to produce and dispatch?+
You choose the despatch date from the calendar widget.
What is the normal delivery time once the order has been despatched?+
We cannot guarantee any parcel delivery dates from our 3rd party contractors. The delivery method is an express service. It maybe as fast as the next business day.
What image/logo formats are accepted for the designer app?+
You can use jpeg, gif or png. Vector files like pdf, eps etc are not currently supported.